How Do I Get The Best Performance from My Laptop’s Battery?

We recently purchased a new HP laptop and want to make sure that we get good life out of the battery. Any suggestions?
-Dan, Malverne, NY

When you purchase a new laptop, make sure you condition the battery or you’ll end up buying a replacement in the very near future.

The conditioning process varies among laptop manufacturers, so make sure you read the instructions that came with your new laptop. Some manufacturers recommend that you completely drain the battery before allowing it to fully charge, and then repeating that process two or three times before you do a partial charge.

Others have different instructions so, again, ask the person that sold you the laptop and read the instructions carefully.

After you’ve conditioned your battery, I also recommend that you allow your laptop battery to completely drain once every 3 to 4 months, and then fully recharge it to refresh all cells. A well-maintained battery should accept hundreds of recharges and last for a long time.

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Should I Turn My PC Off or Just Leave it on all the Time?

Is it better to turn a PC off when not in use, or should I just leave it on all the time?
-Natalie, Huntington, NY

If you’re wondering when you should turn off your personal computer for energy savings, here are some general guidelines to help you make that decision.

Though there is a small surge in energy when a computer starts up, this small amount of energy is still less than the energy used when a computer is running for long periods of time. For energy savings and convenience, consider turning off the monitor if you aren’t going to use your PC for more than 20 minutes or both the CPU and monitor if you’re not going to use your PC for more than 2 hours.

Make sure your monitors, printers, and other accessories are on a power strip/surge protector. When this equipment is not in use for extended periods, turn off the switch on the power strip to prevent them from drawing power even when shut off. If you don’t use a power strip, unplug extra equipment when it’s not in use.

Most PCs reach the end of their “useful” life due to advances in technology long before the effects of being switched on and off multiple times have a negative impact on their service life. The less time a PC is on, the longer it will “last.” PCs also produce heat, so turning them off reduces building cooling loads.

For cost effectiveness, you also need to consider how much your time is worth. If it takes a long time to shut down the computer and then restart it later, the value of your time will probably be much greater than the value of the amount of electricity you will save by turning off the computer multiple times per day.

Power-Down or Sleep Mode Features
Many PCs available today come with a power-down or sleep mode feature for the CPU and monitor. ENERGY STAR® computers power down to a sleep mode that consume 15 Watts or less power, which is around 70% less electricity than a computer without power management features. ENERGY STAR monitors have the capability to power down into two successive “sleep” modes. In the first, the monitor energy consumption is less than or equal to 15 Watts, and in the second, power consumption reduces to 8 Watts, which is less than 10% of its operating power consumption.

Make sure you have the power-down feature set up on your PC through your operating system software. This has to be done by you, otherwise the PC will not power down. If your PC and monitor do not have power-down features, and even if they do, follow the guidelines above about when to turn the CPU and monitor off.

Note: Screen savers are not energy savers. Using a screen saver may in fact use more energy than not using one, and the power-down feature may not work if you have a screen saver activated. In fact, modern LCD color monitors do not need screen savers at all.

Special Considerations: If you use a remote maintenance service, like our TotalCare® service, there might be nights when maintenance is scheduled to be done on your PC. With our service, an email is automatically sent as a reminder. With other service providers, you might need to check with them.

Finally, for businesses we recommend a comprehensive power consumption audit performed by a certified technician. Our technicians will go over your businesses computing needs and power consumption and will show you ways to save significantly on your power costs. Call for one today at (631) 648-8647.

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Any suggestions for speeding up my PC?

We have a PC that is a little over a year old and we have noticed a big decrease in performance over the past few weeks. Any suggestions for speeding it up?

-Lori, Carle Place, NY

A new computer is wonderful. It starts up quickly, and runs very smoothly. Unless you are a computer expert, more than likely, your computer will slow down a few months after you start using it. There are any number of reasons you computer will slow down. Here are the top 6 suggestions for making your computer regain some of that pep:

Step 1 – Scan for Viruses and Spyware: Every computer (both PCs and MACs) is vulnerable to viruses, spyware, and other annoyances. Your first step should be checking for these pests with both a good anti-virus program and with a good anti-spyware program. When it comes to system slowdown, they’re the culprit the majority of the time. What’s even better is most anti-virus/anti-spyware programs allow you to setup a schedule for automatically scanning your PC. Set it for a time each week when you know you will not be on the computer, and you should never have to worry about them again.

Step 2 – Perform a Disk Cleanup: Hard drives can fill up with data rather quickly. Sometimes you may need to find a way to free up PC disk space without removing any programs or files. The Windows disk cleanup utility is a good way to free up disk space by deleting excess and unnecessary files.To perform a cleanup, open My Computer, right click on your hard drive (C:), and click on the button for Disk Cleanup. The scan process should take several minutes to complete, as it locates files on your hard drive that can safely be removed. After Windows is finished with the scan process, a new window will appear asking you what files you would wish to delete. Usually, the files that take up the most space are “Temporary Internet Files”. Make sure you delete those, as well as other files which will free up a significant amount of space.This should be run every month or so.

Step 3 – Defragment Your Hard Drive: As you save and delete things from your hard drive, your data gets scattered across the drive in bits and pieces, rather than solid chunks. That means your hard drive may have to look in 15 places just to retrieve a single file, rather than one, and it slows things down in the process. Defragmenting the drive will rearrange the pieces in an order that makes more sense, speeding up access times. Just look for the defragment tool under System Tools in your Accessories folder, click “defragment,” sit back, and wait. Depending on how big your drive is, allowing it to run overnight might not be a bad idea.This doesn’t have to be done too often, every few months should suffice.

Step 4 – Run a Registry Cleaner: Your computer’s Registry contributes greatly to speeding up the computer. The registry stores all the information required to run your PC and its programs. With use, your registry gets cluttered up, with incompletely installed or uninstalled programs and other errors in the code. All these contribute greatly to your computer’s speed. Cleaning up your registry is the best way to speed up your computer. There are several programs available which will clean out your registry, either deleting unnecessary material, or rewriting corrupted data. We recommend ccleaner to perform this task as it will allow you to backup your registry before making the changes. This task should be done about once a month.

Step 5 – Apply System Updates: Remembering to update your computer can be easy, especially if you use Windows Update to accomplish this task. When you have Windows Update turned on, your computer will go out looking for updates and can automatically download and install them of you have your computer configured properly.Some updates actually make the computer run faster and work better. Patches – as opposed to updates – are security holes that Microsoft is attempting to plug. Patches and updates should be applied as soon as they’re available.

Step 6 – Update Drivers for Your Hardware: Installing the latest Drivers improves system performance and application compatibility. Updated drivers include numerous bug fixes as well as system optimizations. Go to the manufacturer’s website for your PC, select the model of your PC, and download the latest drivers for each of the components in your PC (Chipset, BIOS, Audio, Video, Network Cards, etc.). This small step can have a profound impact on the speed of your PC.

These steps will help to ensure that your PC is running at maximum performance. If all of these steps seem like alot of work, there are several programs out there that will automatically perform all of this maintenance for you. We recommend our TotalCare(R) Protection Plans. Not only will our software perform all of these tasks for you, but your PC will be monitored for problems as well. Should a problem be found, our technicians will be instantly alerted and will work with you to resolve the problem. See more information on our TotalCare(R) Protection Plans.

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Any suggestions on keeping printing and ink costs down?

I love being able to print color documents and photos at home, but the ink is so expensive! Any suggestions?

-Adele, Farmingdale, NY

Color printers are an excellent tool for any home or office; they can print presentations for work or school, provide professional quality photograph printing, and are useful in so many aspects of printing. However, anyone who has ever had to purchase printer ink has discovered that the primary cost of printing isn’t in investing in the printer, but in refilling the printer ink. Refills can cost almost as much as purchasing a new printer, and can cause some people to abandon color printing all together.

Many printer companies rely on the sale of ink cartridges to supplement the cost of the printer, meaning that consumers can generally purchase a color printer for a great price, but the manufacturer is depending on the repeated purchase of replacement cartridges to make up the low margins on the physical printer. Adding to the issue is the fact that many manufacturers are expanding the number and the different types of colors in the printers; one printer may have five or six different cartridges to replace and keep up with. In order to utilize color printers and to make them cost effective, many consumers and businesses are turning to re-manufactured cartridges.

Factory Remanufactured Cartridges
Factory remanufactured cartridges are normally produced using reused cartridges. Each cartridge is thoroughly bathed in eco-friendly cleaning solvent and then ultrasonically cleaned inside and out. All internal parts are inspected and replaced if needed (drums, blades, rollers, seals, etc.) To properly refill a cartridge requires a strict balance between ink flow, vacuum and pressure; this can only be performed properly at certified manufacturing facility. Very high tech refilling machines and trained technicians are needed to accomplish this task. The results are premium remanufactures cartridges that deliver performance equal to new at even greater savings.

Are all compatible toners cartridges the same?
Absolutely not! Unless a cartridge is manufactured within an ISO/STMC certified facility, inconsistency in quality will always be in question. Businesses that simply refills ink & toners cartridge cannot perform the quality cleaning and inspection procedures needed to meet manufacturers specifications.

Does using remanufactured cartridges void a manufacturer’s warranty?
No in fact, Congress passed a law to make it illegal for a manufacturer to force you to buy certain supplies. If allowed, this would lead to a monopoly, high prices and lack of competition. (Magnuson-Moss Warranty Improvement Act).

Where to get quality re-manufactured cartridges?
To assist our clients and friends in keeping costs down we have partnered with Inkmart.com. Their cartridges are re-manufactured to the highest quality standards.

Checkout their website here: www.inkmart.com and if you have any questions, feel free to call us at (631) 648-8647.

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How Do I Clean Out The Inside of My PC?

How do I clean the dust out of my PC? How often do I need to do it?

-Stephanie, Bay Shore, NY

Perhaps the most serious dirt-related threat to your PC is dust in the fans. Dust constantly gets sucked inside the case. Over time, it clogs both power-supply and cooling fans. As more and more dust accumulates on the blades and in the motors, the fans have to work harder. If the buildup goes unchecked, the fans may significantly slow down or fail completely. This can lead to serious overheating inside the case, which can cause component failure and, ultimately, data loss.

  • Start by powering down your PC then unplug all the cables in the back, making sure to keep track of each cable.  You want to make sure you place them all back in the correct spots.
  • Once completed, remove the case lid, and locate the various fans. Starting with the power supply, blow through the internal slits from inside the chassis, aiming so dust will exit the back.
  • Next, blow into the intake fan (if there is one) to push more dust out the back.
  • Finally, blow the blades of the rear exhaust fan clean. If possible, aim just beneath the center, where the motor meets the fan assembly, and blast again. Repeat the process for each fan, keeping the can upright at all times.
  • Now restart your PC, and while the fans are spinning, spray them once more–very briefly–to really send the dust flying.
  • Don’t forget to run air over the vents on your case lid, too. If they’re encrusted with dust, the fans won’t be as effective expelling warm air.

Make cleaning your desktop computer a quarterly event.  Pet owners may want to clean more often as hair tends to get sucked into the fans and vents.

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What is Scareware?

Help! I have a pop-up on my computer that says I have 327 viruses, my data is being stolen, and wants $79.95 to remove it. Is this legitimate software?

-Barbara, Flushing, NY

Hi Barbara, it sounds like you have been the victim of Scareware:

Malicious Anti-Virus scams also known as “Scareware” involve users being tricked in to downloading or paying for antivirus software that is actually completely fake malicious software. This issue is growing; a rising number of organized criminal gangs are tricking security-conscious internet-users into purchasing fake anti-virus software to access their bank details.

Ways in which they can scam you in to downloading the software:

Fake Help Desk Calls: Organized crime rings have been discovered posing as legitimate IT companies to call people and convince them that they have a virus on their computer and they can help you remove it. Users are then conned into purchasing and installing what is purported to be an antivirus utility.

Popups or websites carrying out a free scan and informing you that you’re infected: These popups and look as though they are scanning you system when in fact they are doing absolutely nothing. They then tell you that you’re infected and you need to download their anti-virus utility to remove the threats.

Unsolicited emails: Another way that they infect people is by sending emails offering a free scan of your computer or that someone has reported to them that you have a virus on your system and they can remove it.

What does the software look like when installed?
The software appears to be legitimate anti-virus software and often has a user interface very similar to legitimate programs.


How can I protect myself from these types of scams?

  • Be wary of any pops on the internet telling you that you are infected or that they are scanning your computer. The best thing to do is to close these popups and exit completely out of the website.
  • Remember that this scam is designed to look like legitimate security software. Be on your guard.  You may want to enable the “pop-up blocker” on your browser to avoid dangerous pop-ups.
  • Only purchase security software from a trusted vendor.  Go directly to their secure website, or an official retail outlet.
  • If you get a message saying that your machine may be infected, run a security scan with the security software from the vendor you trust.
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Can you recommend a good online password manager?

I have a hard time thinking of good passwords to use online. I tend to use the same password on every site which I heard is not safe. Any recommendations?

-Sheila, Smithtown, NY

If you are like most people, you have a hard time remembering all of the passwords you have to use for various web sites and vendors. Problem is, choosing easy to remember passwords won’t thwart the “bad guys.” Writing them down is not recommended, and using Microsoft applications to remember your passwords is like walking through a crowd with hundred dollar bills hanging from your pockets. If you’d like an easy way to not only keep track of all the passwords you use, but also make filling in online forms faster and easier, then I recommend a software product called RoboForm. This inexpensive program completely automates password enteringand form filling. The software…

  • Memorizes your passwords and logs you in automatically.
  • Fills in long registration and checkout forms with one click.
  • Encrypts your passwords to achieve complete security.
  • Generates random passwords that hackers cannot guess.
  • Fights phishing by filling in passwords only on matching web sites.
  • Defeats keyloggers by not using the keyboard to type passwords.
  • Backs up your passwords and copies them between computers.
  • Portable: RoboForm2Go runs from a USB key; no install needed.
  • Neutral: works with Internet Explorer, Chrome, Safari, AOL/MSN, Firefox.

To download a free 30‐day trial, go to this page on the Roboform web site: http://www.roboform.com

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Help! My email keeps being marked as spam and my recipients don’t receive it!

We are experiencing an issue where much of our email is delivered to our recipient’s junk mail folders, and in some cases, not delivered at all. Any suggestions?

-Mary, Lawrence, NY

Due to rising e-mail abuse and spam, hundreds of servers at various companies now monitor e-mail accounts to make sure those accounts are not sending out mass e-mails. If that e-mail account is assumed to be sending spam it is put on the “blacklist”. Once on the blacklist, your e-mail account is virtually SHUT DOWN because your e-mail is blocked by hundreds or thousands of servers and your message can’t be delivered.  Big companies who give out e-mail addresses like AOL, Google, and  Comcast, for example,  will cut off e-mail service to anyone  who sends an e-mail to a large number of people at once.  Because of this, even if you or your employees innocently send a message to 100 of your clients, you could be without e-mail for days or weeks. So, how do you avoid this costly & frustrating downtime to happen to you? Read these tips to find out:

1. Protect Your Server. Spammers LOVE to find e-mail servers that don’t have a proper firewall , anti-virus, and intrusion protection. They get a high from hacking in to these servers and then using them to send out thousands of e-mails. Plus, with no protection in place, tracking and catching these spammers is nearly impossible.  The right protection will also prevent malware from being installed on your server, which can automatically send spam without human interaction.

2.  Don’t Allow Employees To Forward Messages. Unless it is for work-only related purposes,  make a policy that no one is to forward messages  like jokes, photos  or videos  outside the company. If just 4 of your employees send out this kind of an e-mail to 30 of their contacts,  that’s well over 100 people receiving junk mail on the same day from the same e-mail server.  This puts you at high risk of being blacklisted.

3. Have Your Clients and Prospects “Opt-In”. Sometimes companies end up on the blacklist because someone on your list complained and reported your message as spam. If you have your clients and prospects agree via an opt-in form that they want to receive communication from you and confirm their permission, then you’ll have better protection against that. Also make sure you keep good records of these opt-ins. That way, even if you do get blacklisted, you should be back up and running fairly quickly.

4. Make Sure Your E-mail Is Set-Up Properly. In addition to protecting yourself from hackers and invasions with software and firewalls, you also need to be sure that your e-mail is configured correctly and is set-up to block outside relays. If you’ve got the wrong settings in your e-mail account, you could wind up blacklisted, without any e-mail for days or weeks,

5. Keep Your E-mail List Up-To-Date. If someone asks to be removed from your list and you continue to send messages to him, the changes of him reporting your company as a spammer is pretty high. Avoid this by using in-house lists (instead of purchasing one) and contacting your list to verify the information.

Don't become spam!

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How Do I Avoid Getting Viruses on My PC?

It seems that we are constantly experiencing viruses and costly repairs. Any tips for avoiding them in the first place?

-Bob S, Miller Place, NY

Viruses are an inescapable part of the Internet experience. Depending on the virus, the effect can range from amusing to devastating. When it comes to dealing with the hazards posed by viruses, prevention is much easier than a cure. The following tips will prevent most viruses from ever affecting your computer or computer system:

Install anti-virus software: No matter what operating system you use, it’s important to install, configure, and update anti-virus software. Make sure you purchase a program that protects against malware, phishing, and adware. One way to check if your anti-virus software is up-to-date is to open the Security Center in the Control Panel. New viruses come out every single day; an antivirus program that hasn’t been updated for several months will not provide much protection against current threats.

Install anti-spyware software: Install and utilize an effective spyware detection and removal program such as Malwarebytes AntiMalware. Run scans frequently and the best practice is to run it while the computer is in safe mode. Remember that MalwareBytes will not run automatically, so it is best to run it at least once a week.

Keep Windows up-to-date: As you probably know, Windows produces updates on a regular basis and most of these are to update the security of the operating system. Make sure your Windows updates are automatically updated. You can find Windows Update in the Security Center in the Control Panel. Choose “on” under Automatic Updates to enable automatic updates for every computer in your home, and you will always have the latest drivers, software updates, and security updates for your computer(s).

Use a limited account for daily activities: If you use the Internet at home, one of the easiest things you should do is make sure that you and your family use so-called “limited accounts” for daily computer tasks.  In Windows, an administrative account is capable of installing software and changing anything about your computer’s configuration, while a limited account is prohibited from installing software.  Using a limited account is of special benefit while surfing the Internet. Malware that is transmitted via your web browser will often try to install itself on your computer, which usually requires administrative access. If you use a limited account when surfing the web, it will be harder for that malware to install itself. It is best to create one account for administration. You can call it “Admin Account” and set a password for it. Then make all other user accounts on your computer limited. If somebody needs to install a program they can use the administrator account. Otherwise the limited account will be good enough to surf the web, do e-mail and run almost every Windows program.

Prevent your kids from downloading malware with Parental Controls: If you’re using Windows Vista or Windows 7, it’s easy to create, configure, and manage what your children do while at the computer with Parental Controls. Using Parental Controls you can set time limits, prevent your child from playing specific (or all) games, set limits for Internet use, and keep your child from running specific programs. You’ll need to create an account for your child first, and then apply Parental Controls. Using Parental Controls helps keep your network safe by not allowing your children to harm the computer with Internet downloads, games from companies you don’t trust, or malicious software.

Use a hardware router: Many types of malware try to infect your computer by attacking it remotely, using your Internet connection. A hardware router can help protect against such attacks.  A hardware router is a device that sits between your DSL or cable modem (which was probably given to you by your Internet provider) and your computer. The job of a hardware router is to share your Internet connection to multiple computers in your home and using a separate hardware firewall is the easiest, most effective way to keep remote attackers from getting through your internet connection.

Beware of unexpected or unsolicited email attachments: Email is one of the primary ways to exchange information among Internet users, therefore it is also a key method for spreading viruses. A basic plain text email is unable to transmit most viruses. It is the attachment to the email that contains the potential hazard. If the attachment is unexpected or unsolicited and from an unknown sender, the wisest decision would be to delete the email without opening the attachment. If the email is from a known and trusted source, but you did not expect an attached file from that source, you may want to contact the sender to confirm that the attachment is legitimate.

Be careful what links you click on: Regard all links as potentially unsafe. Just because it looks as though your friend has posted something to your Facebook wall does not make it legitimate. Make sure the context is appropriate and that it sounds like something a friend of yours would say. If you are in doubt contact them through another channel to check it out.

Always backup your data: In a worst case scenario, a virus may corrupt or destroy your data files. Regular backups will allow you to recover more easily in the event that a virus damages your files. Business computers and personal computers hosting important information should be backed up daily. In addition, you are protected from the damage caused by blackouts, power surges and hard drive issues.

The above tips will help you to ensure that your online experience is a safe one. good luck, and remember that a little common sense goes a long way.

Avoid Viruses!


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What Should I Look for When Selecting a Bluetooth Headset?

Any Recommendations When Picking a Bluetooth Headset for my Cellphone?
-David A, Sayville, NY

Even though many still think wearing a Bluetooth headset is a terrible fashion statement, they’re often a necessary evil if you want a hands-free cell phone solution. So if you want to get a new headset for your phone,  here are a few tips to keep in mind:

1. Sound quality: Before you start thinking about design and features, you should be looking for a headset with superior audio quality.  Be sure to look for headsets with dual-microphone noise-canceling. Do note that you’ll pay more for better quality. Some headsets, like the Plantronics Voyager Pro and the Plantronics Discovery 975, have wind-noise resistance that make them particularly helpful with wind noise, whereas the Motorola Endeavor HX1 is unique in that it blocks out extraneous sound altogether. If you want to get a stereo Bluetooth headset, music audio quality should also be a consideration.

2. Comfort: Equally important to quality is comfort. A headset must be comfortable to wear, especially if you plan on wearing it for hours a day or if you plan on keeping it on while driving.  You should make sure a headset comes with different-sized ear gels or ear buds so you can play around with the fit.

3. Features: Headsets can do more than just make and answer calls these days. Some of the higher-end headsets have features that cheaper models don’t. They include multipoint technology, which lets you connect up to two different devices simultaneously. If you’re looking to use the headset for music as well, you need to get a headset that is compatible with A2DP (Advanced Audio Distribution Profile). All stereo Bluetooth headsets support this of course, but some mono headsets do as well.

4. Price: Last but not least, price is an important consideration. Bluetooth headsets come in all different price ranges, from the very cheap to the terribly overpriced. You generally get a better headset if you pay more, but you can get decent Bluetooth headsets that are affordable as well.  Most of the top headsets are over the $100 price range, but you do get what you pay for.

Motorola Endeavor HX1

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